Terms and Conditions Cancellation Fees
- The romantic Villas are designed for couples only.
- Villa guests on a meal plan of $20 per person per day can enjoy breakfast served in the Dining Room between 8:30 to 9:00 am
- Guests with a special diet, are kindly asked to bring their special requirements.
- The fireplaces in the Villas are ONLY available during the winter months, at a cost of $20 per night. An allotment of firewood and kindling is provided daily. If you require further firewood you can purchase bags of firewood from reception for $25 each. There is NO bring your own firewood.
- To respect your privacy there will be no daily servicing of the Villas. Extra housekeeping items are available on request from Reception.
- To create a quiet, comfortable and relaxing environment for all our guests, wedding preparations are reserved for the Edge House and are not allowed in the Villas.
- All ONE NIGHT bookings require 100% deposit, other bookings require 50%. This must be paid at time of booking, your reservation is not confirmed until the deposit has been received.
- A Security Bond of $100 is required for the Edge House it is to be paid with the balance upon your arrival. This will be used to cover any excessive cleaning charges, above the normal level of cleaning due to the property being left in an unacceptable state; or, recovery of payments for any additional services required to be performed to bring the property back into the condition it was prior to your arrival.
- The fireplaces in the Edge House are ONLY available during the winter months, at $20 per night each. An allotment of firewood and kindling is provided daily. If you require further firewood you can purchase bags of firewood from reception for $25 each. There is NO bring your own firewood.
- Please leave the property in a similar state as to how you found it upon your arrival. Please ensure dishes are done, stove and bbq wiped down, furniture replaced to original position and rubbish in bin provided.
- The bond will be returned either in full or part 3-5 business days upon departure inspection.
- Guests staying at the Edge House for wedding preparation is charged an additional $100 non-refundable cleaning fee. Maximum 6 adults.
- Check-in Time: 2 P.M – 5 P.M.
- Check-out Time: 10 A.M.
- If you are checking in after hours then please contact the property prior to make alternative key collection arrangements.
- Free wifi is available in the Villas and common areas
- Strictly NO SMOKING. The Escarpment Retreat is a non smoking property. No smoking of tobacco or any other substance. A fee of $100 will be imposed
if this condition is not adhered to.
- Strictly only products provided by or purchased from The Escarpment Retreat are to be used in the spa bath. Bath bombs with glitter, stars and other non-organic ingredients interfere with the bi-cycle septic system and function of the spa filters, the repair costs (approximately $150) will be passed on to the guest. The organic bath bombs that we provide are especially made and can be purchased for $5 at reception.
- The balance of payment is due on arrival, NO REFUND FOR IN-HOUSE GUESTS
- The Villas and Edge House are NOT available to Young Groups or Schoolies, and have a STRICT NO PARTY policy
- In respect to our other guests and our neighbors, ALL guests are requested to keep noise to a minimum between 10 p.m to 8 a.m.
- We reserve the right to charge for the cost of rectifying damage, caused by the deliberate, negligent or reckless act towards the property. Should this damage come to light after your departure, we reserve the right to charge your credit / debit card, or send an invoice for the amount to the registered address.
The balance (and the $100 Security Bond plus $100 Cleaning Fee for Edge House bookings) is to be paid on arrival. Those who wish to depart before 9:30 a.m., your account should be settled the day before.
14 -21 days 50% of deposit
7-14 days 100% deposit
Strictly no refunds for in-house guests.
ALL CHANGES to existing confirmed bookings and CANCELLATIONS will incur a $50 alteration/cancellation fee.
More than 28 days $50 cancellation fee applies
21-28 days 50% deposit
14-21 days 50% of the total amount
Less than 14 days, NO SHOW or early checkouts, will be charged 100% of the total accommodation.
ALL CHANGES to existing confirmed bookings and CANCELLATIONS will incur a $50 alteration/cancellation fee
The Day Spa is closed on Sundays
PAYMENT will be taken the day prior to your appointment
NO cancellations within a 24 hour period.
If cancelled within that time frame your credit card will be processed for the amount of the requested treatment
Cancellations need to be made in writing to
firstname.lastname@example.org or text 0419 839 165
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