Terms & Conditions

IMPORTANT NOTES:

– Check-in Time: 2 P.M – 5 P.M.
– Check-out Time: 10 A.M.
– If you are checking in after hours then please contact the property prior to make alternative key collection arrangements.
– The romantic villas on Mt Tamborine are designed for couples only.
– Free wifi is available in common areas.

 

PAYMENT POLICY:

To secure a booking, we require payment for the first night’s accommodation. The balance is to be paid on arrival. Those who wish to depart before 9:30 a.m., your account should be settled the day before.

 

ACCOMMODATION CANCELLATION FEES:

More than 28 days, 50% of deposit.
More than 14 days, 100% of deposit.
14 days or less, 100% of total accommodation
Strictly no refunds for in-house guests.
ALL CHANGES to existing confirmed bookings and CANCELLATIONS will be charge a $50 alteration/cancellation fee

 

DAY SPA CANCELLATION FEES:

No cancellations within 48 hours
Cancellations need to be made in writing to escape@escarpment.com.au or text 0419 839 165 would be appreciated.

 

DISCLAIMER:

No part of this website may be reproduced, transmitted or recorded in any form or by any means without the prior written consent of The Escarpment Retreat.

Although every precaution has been taken in the preparation and information contained in this website, The Escarpment Retreat or the parent company Oozz Pty Ltd or any employees or agents or suppliers will not be liable for any expenses incurred as a result of accessing this service and information and assumes no responsibility for errors or omissions. No liability is assumed with respect to the information contained in this website.